CARE HOME IN BREACH OF REGULATIONS FOR SECOND TIME IN A YEAR

A care home for people living with dementia has been found in breach of regulations for the second time in a year.

Holly Court Care Home in Salford was subject to an unannounced follow-up inspection in June after it was deemed ‘requires improvement’ by the Care Quality Commission in November 2022 when it was found to have contravened the Health and Social Care Act over its administration of medicines, staff training and good governance.

However, at the most recent visit during the summer, the home was found to have breached only one of the regulations by failing to identify failings and shortfalls, ‘impacting on the quality and safety of service provision and outcomes for people’.

And inspectors have commended the home – which has capacity for 25 people – for how ‘responsive’ it is to meeting people’s needs, marking it as ‘good’ in that category.

But overall and in categories of safety, effectiveness and leadership, the service remains with a ‘requires improvement’ assessment.

The CQC report says:

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“We will request an action plan from the provider to understand what they will do to improve standards of quality and safety. We will work alongside the provider and local authority to monitor progress.

“We will continue to monitor information we receive about the service, which will help inform when we next inspect.”

 

Holly Court, on Priory Grove, Salford is run by Belz Care Ltd. Its director is Robert Baillie, who told the Local Democracy Reporting Service:

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“We of course were disappointed by the overall outcome from this inspection, as are our staff team who have and continue to work tirelessly to deliver good quality person-centred care and support. 

“Throughout the report there is a clear acknowledgement of a number of significant improvements that we have made since our last inspection in November with fewer areas of the service requiring improvement and now only one breach in regulation. (Regulation 17 Good Governance)

“We have an action plan in place shared with the CQC to resolve the existing difficulties within our governance systems and processes which have largely impacted upon the outcome of this inspection. 

“This is largely due to the service audit and governance procedures now becoming digitised and our new systems will take time to become more firmly embedded in practice. 

“It is important to note that the report does reflect the delivery of good and responsive care, which is always at the forefront of everything we do.”